Refund policy
Last updated: July 8 2026
At Safalina.nl, we want you to be fully satisfied with your purchase. This Returns Policy explains your rights and our procedures regarding returns, exchanges, and refunds, in accordance with Dutch and EU consumer protection law, including the Dutch Distance Selling Regulations (Wet Koop op Afstand, implementing EU Directive 2011/83/EU).
Right of Withdrawal (Cooling-Off Period)
As a consumer in the European Union, you have the right to withdraw from your purchase within 14 calendar days of receiving your product, without giving any reason.
This period starts on the day you (or a third party you have designated, who is not the carrier) receive the product. If you ordered multiple products in one order that are delivered separately, the 14-day period starts on the day you receive the last product.
To exercise your right of withdrawal, you must inform us of your decision within this 14-day period via a clear statement by email.
How to Return a Product
- Contact us at hello@safalina.nl within 14 days of receiving your order, stating your order number and the product(s) you wish to return.
- We will confirm your return request and provide you with return instructions and, if applicable, a return address or return label.
- Send the product back to us within 14 days after informing us of your withdrawal.
- Once we receive and inspect the returned product, we will process your refund.
Return address (unless otherwise instructed by our support team):
Safalina.nl
Dokter Sabelstraat 3
1171 LS Badhoevedorp
The Netherlands
Condition of Returned Products
Products should be returned in their original condition, unused, and where possible in the original packaging, with all labels and tags attached. You are only liable for any diminished value of the product resulting from handling beyond what is necessary to establish the nature, characteristics, and functioning of the product, similar to how you would be allowed to inspect a product in a physical store.
The products cannot be returned once the seal or packaging has been opened, unless they are defective:
This is permitted under Dutch and EU distance selling law for products that are not suitable for return due to health protection or hygiene reasons and have been unsealed after delivery.
Return Shipping Costs
- If you withdraw from your purchase because you simply changed your mind, you are responsible for the cost of returning the product, unless we have stated otherwise or the product is defective.
- If the product is defective, damaged, or incorrect (i.e. the fault lies with us), we will cover the return shipping costs and offer a replacement, exchange, or full refund.
Refunds
Once we receive your returned product and confirm it meets the conditions above, we will issue your refund within 14 days after we have received the product back.
Refunds are issued using the same payment method you used for the original order, unless you explicitly agree to a different method. No additional fees will be charged for the refund itself.
The refund will include the original shipping costs you paid at checkout, up to the amount of the standard (least expensive) shipping option offered. If you chose a more expensive shipping method (e.g. express shipping), we are only required to refund the cost of standard shipping.
Exchanges
If you would like to exchange a product for a different variant, please contact us at hello@safalina.nl. Exchanges are subject to stock availability. We recommend returning the original product for a refund and placing a new order if you need the replacement quickly.
Defective or Incorrect Products
If you receive a product that is damaged, defective, or not what you ordered, please contact us within two business days of receipt at hello@safalina.nl, including your order number and photos of the issue. In this case:
- Return shipping costs are covered by Safalina.nl.
- You are entitled to a replacement, repair, or full refund, in accordance with your statutory rights under Dutch consumer law (conformity requirements, Article 7:17 of the Dutch Civil Code).
Contact Information
If you have any questions about returns, exchanges, or refunds, please contact us: